VIVA CAR – BAD QUALITY CAR
I asked the same salesman to replace the car with a new Viva car but he refused. He directed me to go to a service centre in perak Road. The service centre found no leaking – so nothing was replaced. Feeling scared the car might burn while driving, I parked the car in the garage and hardly used the car. Days later radiator water and wiper water level went down again. This time I found a new problem – sticky liquid drips on my floor from engine area even after not being used for a few days.
The same salesman ordered me to go to a better Perodua service centre located in Segambut. The Segambut service centre did not find any problem. So again nothing was replaced. But the service centre painted the rear brake drum to hide the rust. The front brake disks were left unpainted.
Still feeling scared the car might explode while driving, I parked the car in the garage. A few days later radiator water and wiper water levels went down again. On 2nd visit to the same Segambut service centre, a spare part to solve the water leakage from radiator was replaced by the service centre.
Still feeling unconvinced and scared, I parked the car in my garage again with only a few km drive to charge the battery. A few days later, the radiator water kept reducing again. And again I found pink color sticky liquid drips on the floor.
Jan 2012 - On my 3rd visit to Segambut service center the mechanic found out the radiator hose is leaking. To my surprised the service centre didn’t have the spare part. It took days for the part to arrive. Now only the mechanic realized and said it was dangerous to drive the car, so the car was hospitalized for a few days.
Now I am waiting for a call from the Segambut service centre to collect my car. No specific date was given to me.
ANOTHER VIVA USER EXPERIENCE
One day at Perodua service center, while waiting for my car to be checked, I chit-chat with a man who used to own Viva car. He lives in Gombak. He had unresolved steering problem. The car made a sound every time he turned the steering. Even after changing the same parts a few times, the problem was not solved. He did not want to go thru all the troubles to ask for a replacement of a new Viva car. I think, he believed even a new Viva car would come with the same problem. So he sold-off his problematic Viva car.
PERODUA CAR ACCORDING TO MECHANIC
I met a car mechanic. He asked me why I bought Viva. I answered because it is cheap. From his experience he told me that Viva cars has lots of problem. After 4-5 years of use, the wiring problem can occur. And to repair the wiring problem, it can cost up to RM400. But the mechanic did not tell me other problems.
MY RECOMMENDATION
Never ever buy Viva cars. The car is assembled by Banglas. No quality control checks. The cars are released from factory without proper tests carried out. Salesmen simply deliver the car without much knowledge about the car. The salesmen have no checklist when delivering the car to the customer.
As for mechanics at Perodua service center, they just came out from unknown Pusat Latihan somewhere and have no experience. The mechanics take the customers’ complain lightly. No detail tests are carried out by service center when a customer complains. The service centre don’t keep spare parts and it takes days for the spare parts to arrive from the factory as though the factory is located overseas. Never buy Viva cars- 2nd hand Viva cars or new Viva cars.
